Standard Communications, Inc. (SCI) is a proud awardees of a Veterans Technology for Services (VETS) Government Wide Acquisition Contract (GWAC). Contract Number GS06F-0549Z was awarded to SCI for both Functional Area 1 - SYSTEMS OPERATIONS AND MAINTENANCE and Functional Area 2 INFORMATION SYSTEMS ENGINEERING.

	VETS GWAC Team Members	Business Type & Size
	Standard Communications, Inc. (SCI) Prime Contractor	SDVOSB
	Alvarez & Assoc. (A&A)	SDVOSB
	American Eagle (AmEag)	Small
	George T. Brown & Assoc. (GTB)	SDVOSB
	IRG Printers & Plotters (IRG)	SDVOSB
	Integrated Systems Improvement Svcs (ISIS)	WOB, HUBZone
	ISPA, Inc.	SDVOSB, SDB
	JB Management, Inc.	SDVOSB
	Klett Consulting Group, Inc. (KCG)	SDVOSB
	MZK Corp.	SDVOSB, HUBZone
	Nortel Government Solutions (NGS)	Large
	NEC Unified Solutions, Inc.	Large
	R&D Training and Technical Services, Inc.	SDVOSB
	Snelling Metro	VOSB
	Snelling Metro	VOSB
	Standard Federal Corp. (SFC)	SDVOSB
	TDB Communications	SDVOSB
	TurningPointGlobal Solutions	Small 8(a)

A brief capability for each of the SCI VETS GWAC Team members listed below follows other key links posted on the following page.

Team Member	Business Type & Size	HQ Location & Current Geographical Coverage	Business Contact
Standard Communications, Inc. (SCI)	SDVOSB	NW Virginia Mid-Atlantic, New England, Upper Midwest	Bob Waizenegger (703) 426-1955 Bob.waizenegger@stdcomm.com
Alvarez & Associates (A&A)	SDVOSB	Washington, DC Mid-Atlantic	Lee Snowberger 202 554-9031 ext.316 lsnowberger@alvarezassociates.com
Nortel Government Solutions (NGS)	Large	Fairfax, VA Worldwide	Ted Manakas, (703) 855-3198 Theodore.manakas@nortelgov.com
George T. Brown & Assoc. (GTB)	SDVOSB	Annapolis, MD Mid-Atlantic	George T. Brown, (410) 268-9199 Gbrown514@comcast.com
IRG Printers & Plotters (IRG)	SDVOSB	Los Angeles, CA Western U.S.	Frank Mancini, (310) 203.9062 fmancini@irgplotters.com
Integrated Systems Improvement Services (ISIS)	WOB, HUBZone	Sierra Vista, AZ Western U.S.	Dave Breen (520) 459-5012 dbreen@isishq.com
ISPA, Inc.	SDVOSB, SDB	Atlanta, GA FL, CA, TX, DC, MD	Sam Goggin, (770) 690-2906 Sam.goggin@ispainc.com
JB Management, Inc.	SDVOSB	Eatontown, NJ TX, WA	Andy Vonada, (703) 354.9414 avonada@jbmanagement.com
Klett Consulting Group, Inc. (KCG)	SDVOSB	Tidewater, VA VA, DC, CA, HI	John Mitchell, (757) 589-0330 John.mitchell@kcg-inc.com
MZK Corp.	SDVOSB, HUBZone	No. Virginia DC, VA, MD	John Williams, (703) 673-3212 jwilliams@mzkcorp.com
R&D Training and Technical Services, Inc.	SDVOSB	Tidewater, VA VA, NC	Dave Goldsworthy, (757) 392-1915 dgoldsworthy@RDDTS.com
Snelling Metro	VOSB	Washington, DC - National	Madeleine Hillsberg, (202) 833-6103 hillsberg@snellingmetro.com
Standard Federal Corp. (SFC)	SDVOSB	Norwood, MA New England, Mid Atlantic, South, MidWest	Steve Mannarino, (781) 302-930 steve.mannarino@stdcomm.com
TDB Communications	SDVOSB	Kansas City Midwest	Terry Bryan (913) 327-7400 Tbryan@tdbcommuniications.com
TurningPoint	Small 8(a)	Maryland National	Dave Hughes (301) 795-1620 dhughes@tpgsi.com

The SCI VETS GWAC Industry Partner’s Team Brief Capabilities

Standard Communications, Inc (SCI), the Prime Contractor, is a Service Disabled Veteran Owned Small Business (SDVOSB) that specializes in Information Technology (IT) and Telecommunications Integration of voice, data, video and infrastructure projects as well as IT Program and Logistics support for classified and unclassified projects. SCI is a holder of both a GSA IT and a MOBIS Schedule Contract and mentors other SDVOSB and VOSBs in securing their own GSA Schedule Contract. We commit to give our customers a value solution on time.

SCI is proud to have had a hand in the formation of this GSA VETS GWAC. The genesis of the program began when the president of SCI simply presented a ten-point white paper in early March 2004 to the Honorable Brad Scott, the GSA Heartland Regional Administrator, who had just been name by GSA Administrator, Stephen Perry as the GSA Executive in charge of leading the SDVOSB imperatives of Public Laws 106-50 and 108-183. This program lives, in fact, primarily through the undying commitment of Mr. Scott, his assistant, Tom Brown of GSA, and Scott Denniston, the Director of the Small and Disadvantaged Business Office at the Department of Veterans Affairs. Their proposal for a comprehensive Executive Order included the establishment of a campaign to get the word out entitled Operation Jumpstart which was kicked off at the Reagan Building in Washington, DC with Senator Robert Dole giving a heartfelt speech the week before the commemoration of the WWII Memorial to almost a thousand vets. Among many important directives included in the Executive Order, the VETS GWAC and a proactive reach out and assistance program was conducted by the GSA to include VOSBs and SDVOSBs in the quest for their own GSA Schedule. On behalf of countless veteran business owners, I’m pleased that these two entrepreneurship assists were incorporated as Paragraph 4a and 4b of Executive Order 13-360 signed by President George W. Bush in October 2004. Since the initiation of the veterans entrepreneurship initiative, there have been countless others who have given their time with great passion to make this program work. We are all indebted to these fine public servants. Thank you.

Okay fellow vets, let’s help the Executive Agencies meet their SDVOSB procurement imperative, put other vets to work and make a few bucks in the process.

In the early ‘60s I served on the U.S.S. Salamonie (AO-26), a fleet oiler, our motto was “Anywhere, Any time, Any Weather” at SCI we can still do that today!

John P. Molière, President and Proud SDVOSB Owner

Alvarez & Associates (A&A) was founded in 2004 by Chief Executive Officer Everett Alvarez Jr. Mr. Alvarez is best known publicly for his service in Vietnam, where he was the first American aviator shot down over North Vietnam and was held there as a POW for eight and a half years. A&A is a Service-Disabled, Veteran-Owned Small Business that is headquartered in Washington, DC. A&A specializes in consulting and program management services. Serving both public and private sector clients, A&A’s areas of expertise include military and veteran health support services, business and asset management, and airport and aviation systems. Also specializing in mobile communications, A&A is a licensed reseller of Z5 Technologies’ NOMAD series, a line of ruggedized, mobile communications emergency operations centers created for critical incident and first responders.

A&A provides a full range of professional consulting services, providing intellect, analysis and counsel for translating strategic and technical issues into practical solutions for business and government clients. The hallmark of A&A pertains to policy, planning, and service improvement. When these issues arise, complex organizations need a partner that can quickly deliver reliable solutions. A&A strives to partner with government agencies and commercial clients build new capabilities, improve existing processes, and manage today’s fast-changing business environment. The CEO, Everett Alvarez, Jr. was previously was President of Conwal, Inc. (1988 – 2004), Deputy Administrator of the Veterans Administration (1982 – 1986), Chairman of the Veterans Administration’s Capital Asset Realignment for Enhanced Services (CARES) Commission (2003 – 2004), and served on President Bush’s Presidential Task Force on Military and Retiree Health Care (2001 – 2003). Mr. Alvarez is currently Chairman of Board of Regents of the Uniformed Services University of the Health Sciences (USUHS).

Through innovative problem solving and the application of our diverse experiences, A&A assists organizations creatively address the special challenges of managing information technology in a variety of government settings.

A&As’ in-depth understanding of how to manage information systems, as well as its expertise in combining technology and business processes, empowers its experts to effectively identify and implement solutions that help organizations reduce costs and improve efficiencies. A&As’ innovative solutions include data collection, data warehousing, management, and distribution of literature in support of varying government-wide information objectives, which translate into our client’s information management and information technology conversion into value added results.

For more information on Alvarez & Associates, please visit www.alvarezassociates.com or call (202) 554-9031.

NEC Unified Solutions, Inc. is headquartered in Irving, Texas, NEC and provides its authorized associate, SFC with a variety of exceptional telecommunications products: BlueFire®, Electra Elite®, NEAX® 2000, NEAX® 2400, UNIVERGE® SV7000 and UNIVERGE® Wireless LAN.

Founded in 1899, NEC Corporation is a leading international supplier of electronic products - communications systems and equipment, computers / industrial electronic systems, and electron devices. NEC Corporation is recognized as a global leader in high technology. A Global Fortune 500 company, NEC has a history of more than 100 years of leadership and innovation in the core high-technology sectors of communications, computers and electronic components.

Nortel Government Solutions (NGS) has over 1400 employees. They will be called upon to assist with the PTT requirements of this project. NGS combines strong program management, full life cycle integration, and development service capabilities with an unmatched understanding of the direction of secure, advanced networking technologies. NGS has a proven record of providing outstanding support in the following core competencies:

• Full Lifecycle Software Development, Integration, and Data Management
• Network and Systems Engineering and Management
• Information Assurance and Security
• Operations and Maintenance Services
• Program Management and Business Operations
• Enterprise Management
• Infrastructure Services
• Unified Communications
• Network Convergence
• Mission Assurance/COOP

George T. Brown Associates, Inc. (GTB, Inc.) is a Service-connected disabled Vietnam veteran owned small business providing broadcast quality video/film and edited/live multi-camera satellite production services to both Government and private industry. The owner of GTB, Inc., Mr. George Brown is honored to sit on the Advisory Board of the Association of Service Disabled Veterans.

GTB, Inc. provides cutting edge broadcast multimedia services such as archived and live streamed video productions for both internet and intranet applications. GTB, Inc. provides video production and management services to such major corporations as Anteon, Inc., Sherikon, Inc, Starcraft Enterprises, Inc., TV Worldwide, Inc. the ShareSpace Foundation and Mercury Marketing and Resources, Inc. A partial list of major clients include: Department of Defense, Department of the Army, Department of the Navy, The Government Alliance for Training and Education, Reserve Officers Association, Department of Veterans Affairs, Exxon-Mobil Corp., A&E Cable Network, Scottish Rite of Freemasons, Fisher Pen Corporation, Omega World Travel, Jeremy Mayfield Racing Team and others.

GTB, Inc. personnel have written, produced and directed an impressive list of award winning broadcast quality news, advertising, promotional, training, theatrical television/live satellite and Distance Learning programs. Over the last 25 years, GTB, Inc. has won over 30 National and International awards for video and film production. They have provided written guidance on appropriate media strategies, staffing, and hardware requirements for complex public affairs and distance learning applications. Additionally, they have performed still photography, audio/video production and creative writing for clients’ advertising, informational and other promotional products. They have designed written and implemented highly effective client community relations, public participation, and marketing programs.

(IRG) is a Service-connected disabled veteran owned small business providing technology solutions and specializing in DIGITAL IMAGING SOLUTIONS.

IRG is a of 2D and 3D DIGITIZING AND PRINTING SOLUTIONS provider to the Southern California region. We emphasize comprehensive, highly specialized maintenance and repair service for large format plotters and printers. With more than 30 years of accumulated experience in equipment procurement, installation and networking, and with thousands of hours of hands-on maintenance and repair knowledge, IRG has unsurpassed expertise and experience. IRG provides hardware sales and consultation for HP Designjets, HP Scitex Grand Format Printers, HP MFPs, the StarCamTM family of 3D Digital Scanners and Spatial Measurement Systems by VX Technologies, in addition to Z Corporate 3D Printing Systems, and Geomagic Reverse Engineering and Inspection Software.

Get the hardware, media, and supplies you need when you need it. All service is timely, responsive and at reasonable prices. IRG is an authorized reseller of Hewlett-Packard (HP), Z Corporation, Xerox, Lenovo, IBM, and APPLE service provider.

According to a spate of recent studies the lack of a comprehensive printer management strategy leads to higher costs and lower productivity. Separate studies by Gartner, IDC, and CAP Ventures have concluded that businesses that actively manage their printing infrastructures stand to reduce their overall cost of printing by up to 30 percent.

IRG’s comprehensive solution portfolio enables our clients to take control of their printing and imaging strategy, reduce the costs of both capital and reign in indirect costs such as administration and repairs.

IRG is an HP partner with platinum technical certification and a member of the HP SVIP Elite and the HP DesignJet Specialty VIP programs.

2D printing and digitizing solutions, equipment sales & leasing, media and peripherals

3D printing, digitizing, and authoring solutions

Technology Solutions

IRG is dedicated to trusted technologies and provides Technology Solutions in the following areas to compliment its hosting capability and data center infrastructure:

• Network Consulting
• Data Backup Solutions
• Hosted Network Services
• Email Protection Service
• Service Level Agreements

By integrating hardware and software solutions, IRG provides enterprise-class solutions.

Disabled Veteran Classification

IRG is a Disabled Veteran Business Enterprise as certified by the Department of General Services for the State of California (DVBE Certification #39622). IRG is a Service Disabled Veteran Owned Small Business (SDVOSB), registered with CCR - CAGE Code 35CM0 – DUNS # 171218204 - Association for Service Disabled Veterans # 0042705001.

Integrated Systems Improvement Services, Inc. (ISIS) is a woman-owned, HUBZone-certified, small business headquartered in Sierra Vista, AZ, with a presence in CO, OK and Southwest Asia. ISIS focuses on the application of skilled professionals to respond to both short and long term specialized projects. Our core competencies include extensive experience and expertise in system and architecture assessment, design, development, installation, integration, operation and maintenance, including secure and classified systems and networks.

ISIS also offers expertise in video-teleconferencing (secure and non-secure), test and evaluation, IV&V, information assurance, security assessments, quality assurance, software/database development and management, process improvement, configuration management, program management and training. Other support services and experience include inside/outside cabling, system documentation, web-enablement, multimedia creation and support; mail/logistics services; financial and acquisition support. 95% of our business is with the Federal Government and 95% of our employees have at minimum a current Secret clearance. (ISIS maintains a Top Secret Facility Clearance.)

ISPA, Inc. a small disadvantaged business (SDB) and a service disabled veteran owned small business (SDVOSB), is an ISO 9001:2000 certified company with TickIT for software development. ISPA has been providing engineering services since 1983 and has provided software development since 1995, which includes SEI/CMM Level II program support but working under Level III processes and procedures. ISPA, Inc. is a dynamic, engineering and information technology services firm specializing in systems engineering, analysis and requirements definition, software development, logistics support, configuration/data management, integration and testing, program management services, quality assurance, staff augmentation, cyber security, web development and document management and imaging products and services. ISPA, Inc. is headquartered at 1100 Circle 75 Parkway, Suite 900, Atlanta, Georgia 30339-3097 and has three divisional locations (Warner Robins, GA., Atlanta, GA. and Clearwater, FL), and has a mobile engineering office presently located in Texas and an off-site in Washington, D.C., Bowie, Maryland, and Los Angeles, CA. Our specialty business areas are related to each divisional office and the Mobile Engineering Office (MEO).

ISPA’s services are designed to solve today’s problems and adapt to new technological challenges. ISPA’s quality program is ISO 9001:2000 certified and ISPA’s experience/expertise and commitment to customer satisfaction has resulted in renewal of contracts and long-term projects. Examples are: C-130 Self Contained Navigation System - 9 years, Electronic Warfare is currently at 7.5 years, and NAVSTAR Global Positioning System (GPS) is currently at 6.5 years.

The Systems Engineering Division (SED), located in Warner Robins, GA is responsible for DoD programs and provides Program Management, Quality Assurance, Systems/Software Engineering, Software Development/Maintenance, Software Verification and Validation (IV&V), Logistics Support, Training, Configuration Control/Data Management and Systems Administration.

The Technical and Management Services Division (TMSD), located in Atlanta, Georgia is responsible for state and local government agencies, local DoD/Federal organizations and has an off-site in Washington, DC. The purview includes Systems Analysis, Applications Engineering and High-level Programming, Information Assurance, Technical Writing/Editing, Information Technology Support, SAP and Oracle applications, data entry, business analyses, integration support and program management support. This division supplies hard-to-find personnel into state/local governments as well as the Federal agencies.

The DocMaestro Products Division (DMPD), located in Clearwater, Florida is commercially oriented and works with State and Local Governments and DoD agencies but is specifically tied to Software Products for the Creation and Delivery of Intelligent Documents, Document Conversion Services, Linking and Book Marking Services, and On-Site Training and Support.

The Mobile Engineering Office is currently in Texas supporting SSAI on the C-130 AMP program. They have been here for one year and were located at Smiths Industries (for the previous 18 months) and is responsible for the following: Requirements Definition, Systems Engineering and Integration, Program and Mod Site Problem Solution, Logistics Support, Document Review/Editing, Proposal Red Team Support, and Proposal Technical Negotiations. They work in users facilities.

JB Management, Inc. At JBM, a Service Disabled Veteran Owned Small Business, our strongest core competencies reside in software/systems engineering and technical support to C4ISR systems. These competencies span the spectrum of software services: design, development, test, evaluation, integration, training, and field support. Our current support to the U.S. Army Program Office for Command, Control and Communications – Tactical (PEO C3T) clearly demonstrates our multifaceted capabilities to support software life cycle processes for complex systems. Our program managers, software engineers, documentation specialists, and systems engineers have direct responsibility for program management, software development, configuration management, integration, testing, and documentation for common software products used by mission critical systems throughout DoD. From our office in Eatontown, NJ we have developed the DoD’s Common Message Processor (CMP) software that facilitates effective joint interoperability across the military services. JBM is especially proud that we achieved both Defense Information Systems Agency (DISA) Common Operating Environment (COE) Level 6 certification and Joint Interoperability Test Center (JITC) certification for CMP—two of the most stringent top-level certifications in DoD and we are pursuing CMMI Level 3 certification. At the Army Central Technical Support Facility (CTSF) at Fort Hood, TX, we execute systems engineering and field integration services for the Army Battle Command Systems (ABCS). From the CTSF-Forward Ft. Lewis, WA we also provide field engineering services support the Stryker Brigade Combat Teams, including their deployments to Iraq. In essence, our core competency is developing tactical C2 software at Ft. Monmouth, NJ, testing and integrating this tactical software at Ft. Hood, TX and supporting C2 systems software in the field Army from Ft. Lewis, WA.

Klett Consulting Group, Inc. was established in 2002, and is headquartered in Virginia Beach, Virginia. It is a Service Disabled Veteran Owned Small Business that provides innovative operational system engineering services, professional consulting services on military transformation, joint experimentation, C4I, and interoperability Subject Matter Expertise (SME). The business philosophy is to provide the best outcome based, product oriented consulting services that result in solutions for customer challenges through knowledge, experience, and access to an extensive network of industry and government knowledge agents. We provide system integration services to facilitate ideas and concepts across the technical and operation boundaries to create new capabilities. KCG-INC significant experience in this business arena includes the following:

• Strategic Planning for implementation of National Integration Programs including:
• Navy Open Architecture Strategy
• DoD Comptroller Business Enterprise Architecture
• Global Information Grid
• Joint Distributed Engineering Plant
• Joint National Training Capability
• Homeland Security
• Lead Consultant to Following Major Transformation Programs:
• Joint Experimentation
• Transition of Naval Doctrine Command into the Naval Warfare Development Command
• Establishment of the Joint Distributed Engineering Plant – Primary means for testing Joint Interoperability in developmental combat systems and programs
• Establishment of the Joint Interoperability and Integration Program at USJFCOM
• Provided critical support in the development of the CVN-21 Systems Requirements Document and initial network architecture technical assessments
• Provided coordination and system engineering expertise in critical DoD/JFCOM Emerging Technology Demonstration – concept to at-sea demonstration was less than 90 days for significant situational enhanced awareness capability.
• Selected to provide technical Independent Verification and Validation services for the development of the DoD Business Enterprise Architecture.
• Significant experience in full cycle of Joint Interoperability ACTDs from development to fielding.
• Served on development team for the USJFCOM JROC approved Information Dissemination Management and Global Information Grid Capstone Requirements Documents
• Understand the dynamics of Transformation and the key elements required to achieve dramatic change through the synchronized co-evolution of processes, organizations and technology integration.

MZK Corp. Founded in 1998, MZK Corporation Inc. is a Service Disabled Veteran Owned, SBA Certified HUBZone company that provides trusted source System Integration, Net-Centric Enterprise Services (NCES), Network Assurance, Advance Technology IV&V, Telecommunications Services and IT Professional Services. MRZ offers a complete suite of end to end services and products for government and commercial clients.

R&D Training and Technical Services, Inc. (RDTTS) is a Service Disabled Veteran Own Small Business (SDVOSB) that provides the following HW/SW products and services:

Technical Services, Training Support, NEVERFAIL-High availability and disaster recovery solutions, Computer Networks, “IT” call center and on call FE repair services for over 120 OEM product lines.

• HP-COMPAQ/DELL/SUN Windows/Unix/Linux
• Computer Networks
• Personal Computers
• Classroom Training/eLearning/Computer Based Training (CBT)
• Custom and Vertical Applications
• Commercial Computer Software
• Business Process Engineering / Reengineering
• Document Conversion
• Special Project Management - Technical Project Management

Purple Heart Call Center “It’s not just a job to us, it’s a mission.”

Snelling Personnel Services is entering its third year on the GSA Schedule. Snelling is a small-business, veteran-owned staffing agency. Snelling provides full service temporary, administrative and legal staffing personnel. We have over 70 labor categories on schedule, ranging from clerical and administrative staff, to more technical positions, such as attorneys, paralegals, accounting professionals and speechwriters.

Snelling is owned by Anthony W. Parker who is a Harvard graduate, tax and corporate attorney, with a strong background in finance and Human Resources. Formerly the Executive Assistant to the Administrator of the SBA, he is very knowledgeable about working with the government.

Snelling Personnel Services is a full-service staffing organization equipped to satisfy all of our clients’ staffing needs. The Snelling reach, combined with our unique candidate-to-position matching network and proven candidate selection techniques, virtually ensures that your personnel requirements will be fulfilled promptly and to your exact specifications.

Snelling Personnel Services accesses the entire nation. Active recruiting is done in Virginia, Maryland and DC. Should you have a need for supplemental staffing outside the DC area, we can utilize the recruiting efforts of one of our field offices to assist with any federal project. We have over 175 offices covering over 40 states nationwide.

Standard Federal Corporation (SFC) is headquartered in Norwood, MA with offices in Boston, West Roxbury and Brockton, MA; Manchester, NH; Ann Arbor, Battle Creek, Saginaw and Grand Rapids, MI; Richmond and Fairfax, VA; Salisbury, NC; Murfreesboro and Nashville, TN, Topeka, Leavenworth and Wichita, KS; Kansas City, St. Louis, Columbia and Poplar Bluff, MO. SFC is the services delivery component of Standard Communications, Inc. providing telecommunications expertise any time and any where for our VA, DOI, U.S. Courts and GSA clients.

TDB Communications, Inc. (TDB), located in the Kansas City metropolitan area, is a rapidly growing and highly respected organization that provides national and international temporary, temporary-to-hire, full-time and contract employees to the government and telecommunications market segments.

TDB, incorporated in Kansas in 1999 is a Service Disabled Veteran Owned Small Business. Its CEO, Terry Bryan has 35 years experience in telecommunications in sales and executive roles, including 27 years as an executive for Sprint. Laird P. Simons, Vice President and General Manager, co-founded the company with Terry Bryan has over 25 years in the telecommunications industry serving in key leadership roles including Vice President of Human Resources and Vice President and General Manager at Sprint North Supply.

TDB’s key customers include: Sprint, Lucent, and Black & Veatch. Our placements include light industrial, clerical, Finance, Civil engineering, Telecom Network Engineering, Telecom RF Engineering, Project Management, and IT. Our clients are both domestic and international. Currently we are involved with Lucent Technologies in the construction of their First Responder Network in Iraq. TDB has a partnering relationship with Kaharifi National in Kuwait to supply TDB with Iraq, Kuwait, UAE and Jordanian labor.

TurningPoint is a CMMI Level 2-certified professional services company that specializes in the call center business needs of government and commercial organizations. TurningPoint participates in the SBA’s 8(a) Program and has grown to 170 people, has a top secret facility clearance and itscost accounting systems have been audited by DCAA.

TurningPoint is presently operating a 24x7 call centers in serving the Centers for Medicare and Medicaid Services (CMS) 1-800-Medicare program. The 1-800-Medicare Team supports the needs of beneficiaries and health care providers in administering Medicare benefits. Our help desk team is responsible for ensuring that the complex set of applications and telecommunications technologies that serve the needs of approximately 9,000 call center agents remain operational. Under this engagement, TurningPoint’s call center team uses Remedy for status tracking and reporting.

TurningPoint provides application software development services (DoJ, DoD, FDA), IV&V services (CMS, HRSA), and Enterprise Architecture and Software Development Lifecycle Services (HRSA), and Telecom Expense Management services (FDA, CMS, DoD, VA, DoD, DLA) to our government clients.

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